Privacy Policy

  1. Introduction

This Privacy Statement describes how ICAgile LLC, doing business as X2A (“X2A,” “we,” “us,” or “our”) and its affiliates (collectively, “Affiliates,” meaning entities under common ownership or control with ICAgile LLC), collect, use, and share personal information through the X2A website (the “Site”).

By using the Site, you agree to the practices described in this Privacy Statement.

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  1. Applicability of this Privacy Statement

This Privacy Statement applies to personal information collected through the Site and through other interactions you may have with X2A and its Affiliates, including inquiries submitted through contact forms, email communications, or other communications with us.

This Privacy Statement does not apply to third-party websites, services, or applications that may be linked from the Site. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before providing personal information.

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  1. Personal Information

For purposes of this Privacy Statement, “personal information” means information relating to an identified or identifiable individual. An identifiable individual is one who can be identified, directly or indirectly, by reference to an identifier such as a name, email address, identification number, location data, or online identifier.

Personal information does not include information that has been anonymized or aggregated so that it can no longer reasonably be used to identify a specific individual.

We collect personal information when you visit or use the Site, submit information through a web form, communicate with us, or otherwise interact with X2A and its Affiliates. Providing personal information is voluntary, but may be required for us to respond to your inquiry.

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  1. Information We Collect

We collect personal information that you voluntarily provide to us, including:

  • Name
  • Email address
  • Organization name (if provided)
  • Job title (if provided)
  • Phone number (if provided)
  • Any other information you include in contact forms, inquiries or other communications

When you access or use the Site, we also automatically collect certain technical and usage information including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on pages
  • Date and time of access
  • Referring website
  • Cookie and similar tracking technology data

This information helps us understand how visitors use the Site and improve its performance and functionality. We do not intentionally collect sensitive personal information (such as information regarding health, biometric data, racial or ethnic origin, religious beliefs, or political affiliations) through the Site.

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  1. How We Use Information

We use personal information to:

  • Respond to your inquiries
  • Provide information about X2A and Affiliate services and offerings
  • Communicate with you regarding events, updates, or relevant content
  • Improve the performance and functionality of the Site
  • Analyze usage trends and optimize user experience
  • Comply with legal obligations

We do not sell or rent personal information.

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  1. Marketing Communications

If you provide your contact information, we may send you communications about X2A and Affiliate services or related offerings. You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in email communications; or
  • Contacting us at the email address marketing@x2a.com 

We may continue to send non-promotional communications as necessary to respond to inquiries or comply with legal obligations.

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  1. Cookies and Analytics

We use cookies and similar technologies to:

  • Understand how visitors use the Site
  • Improve functionality and performance
  • Analyze trends and engagement

You may control cookies through your browser settings. Disabling cookies may affect certain features of the Site.

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  1. Sharing of Information

We may share personal information with:

  • Service providers who assist in operating the Site (e.g., hosting providers, analytics services, email platforms);
  • Affiliates under common ownership and control with ICAgile LLC;
  • Authorities or other parties when required to comply with applicable law, regulation, legal process, or governmental request; and
  • Third parties in connection with, or during negotiations of, any merger, acquisition, reorganization, sale of assets, financing transaction, dissolution, bankruptcy, or other corporate transaction.

In the event of such a corporate transaction, personal information will remain subject to appropriate confidentiality and data protection safeguards.

All service providers are required to maintain appropriate safeguards for personal information.

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  1. International Data Transfers

X2A is operated by ICAgile LLC in the United States. Personal information may be transferred to and processed in the United States and other jurisdictions where our service providers operate.

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Data Privacy Framework Compliance

ICAgile LLC complies with the EU–U.S. Data Privacy Framework (“EU–U.S. DPF”), the UK Extension to the EU–U.S. DPF, and the Swiss–U.S. Data Privacy Framework (“Swiss–U.S. DPF”) as set forth by the U.S. Department of Commerce. ICAgile LLC has certified to the U.S. Department of Commerce that it adheres to the applicable DPF Principles with respect to personal data received from the European Union, the United Kingdom (and Gibraltar), and Switzerland in reliance on the DPF.

If there is any conflict between the terms of this Privacy Statement and the applicable DPF Principles, the DPF Principles shall govern.

To learn more about the Data Privacy Framework program and to view ICAgile LLC’s certification, please visit: https://www.dataprivacyframework.gov/ 

ICAgile LLC is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC). 

In accordance with the DPF Principles, ICAgile LLC remains responsible for the processing of personal data it receives under the DPF and subsequently transfers to third parties acting as agents on its behalf. ICAgile LLC may be liable if such third parties process personal data in a manner inconsistent with the DPF Principles, unless ICAgile LLC proves that it is not responsible for the event giving rise to the damage.

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Independent Recourse Mechanism

In compliance with the EU–U.S. DPF, the UK Extension to the EU–U.S. DPF, and the Swiss–U.S. DPF, ICAgile LLC commits to refer unresolved complaints concerning our handling of personal data received in reliance on the DPF to VeraSafe’s DPF Dispute Resolution Program, an alternative dispute resolution provider based in the United States.

If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, you may contact VeraSafe to file a complaint at no cost to you by visiting: https://verasafe.com/public-resources/contact-data-protection-representative 

Under certain conditions, you may invoke binding arbitration in accordance with Annex I of the DPF Principles. Additional information regarding binding arbitration is available at: https://www.dataprivacyframework.gov/framework-article/ANNEX-I-introduction

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EU and UK Representative

Pursuant to Article 27 of the General Data Protection Regulation (“GDPR”) and Article 27 of the United Kingdom GDPR, ICAgile LLC has appointed VeraSafe as its representative in the European Union and the United Kingdom for data protection matters.

If you are located within the European Economic Area or within the United Kingdom, VeraSafe can be contacted in addition to or instead of contacting us, only on matters related to the processing of personal data.

To make such an inquiry, please contact VeraSafe using this contact form:

https://verasafe.com/public-resources/contact-data-protection-representative or via telephone at:

  • European Union: +420 228 881 031
  • United Kingdom: +44 (20) 4532 2003

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Alternative Transfer Safeguards

Where required and where the DPF does not apply, we rely on appropriate safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms.

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  1. Data Retention

We retain personal information only as long as necessary to:

  • Respond to inquiries
  • Provide requested information
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

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  1. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal information
  • Request correction or deletion
  • Restrict or object to processing
  • Request data portability

To exercise your rights, contact us at info@x2a.com. We may request additional information to verify your identity before fulfilling your request.

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you also have the right to lodge a complaint with your local data protection authority.

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  1. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure. However, no system can guarantee absolute security.

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  1. Children’s Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that personal information has been collected from a child under 13 without appropriate consent, we will take steps to delete such information.

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  1. Changes to This Privacy Statement

We may update this Privacy Statement from time to time. Continued use of the Site after changes are posted constitutes acceptance of the updated version

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  1. Contact Us

If you have questions about this Privacy Statement or our data practices, please contact us at info@x2a.com

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